Refund & Cancellation Policy
Plain-language summary (the full text below prevails)
- India: always refunded in full. We refund in full when:
- you don't get access within 24 hours and we can't fix it;
- you were charged twice or the wrong amount;
- someone paid without your permission;
- the Service doesn't work as described and we can't fix it.
- Outside India (Hotmart): you can ask for a refund, for any reason, within the guarantee period shown at checkout (at least 7 days). The EU and the UK get 14 days.
- How to ask: write to brazilsensilegends@gmail.com with the e-mail you used to pay. You get a ticket number, a reply within 48 hours and a decision within 5 working days.
- When the money comes back: we start the refund within 7 working days of approval, back to the same payment method.
- Your access: it pauses while a refund is being processed and ends once the refund is paid.
- Cancelling: there are no cancellation fees. You can cancel a subscription at any time.
1. Scope and who processes your payment
1.1. This Policy applies to purchases of Brazil Sensi Legends (BSL) Plans, classes and services, made:
- (a) In India, on checkout.brazilsensilegends.com. Payment is processed by Transact Bridge, our payment partner in India. It collects the payment in INR, including GST, and processes the refund.
- (b) Outside India, through Hotmart, which processes the payment and the refund.
1.2. This Policy forms part of our Terms of Service. It does not limit any right you have under the consumer laws of your country.
2. At a glance
| Situation | India (Transact Bridge) | Outside India (Hotmart) |
|---|---|---|
| Access not delivered within 24 hours and not fixed | Full refund | Full refund |
| Charged twice, wrong amount, or charged after cancelling | Full refund of the extra or wrong charge | Full refund of the extra or wrong charge |
| Payment you did not authorise | Full refund after verification | Full refund after verification |
| Service materially not as described, or not working and not fixed within 7 days of your report | Full refund within 30 days of purchase; pro-rata afterwards | Full refund within 30 days of purchase; pro-rata afterwards |
| Change of mind before using the Service | Not refundable, except as required by law | Full refund within the guarantee period (at least 7 days; 14 days in the EU/UK) |
| Change of mind after using the Service | Not refundable, except as required by law | Full refund within the guarantee period; not refundable afterwards |
| Purchase made by a minor without a parent's consent | Refund where the law requires, after verification | Refund where the law requires, after verification |
| Subscription renewal | Not applicable (India Offers are one-time payments) | Cancel at any time to stop the next charge; see section 8 |
3. Refunds for purchases in India
3.1. Always refunded in full. We refund you in full, whenever you ask, if:
- (a) Access was not delivered. Your Plan was not enabled within 24 hours of a confirmed payment, and we could not fix it within 72 hours of your contact.
- (b) The charge was wrong. You were charged twice, charged the wrong amount, or charged after cancelling.
- (c) You did not authorise the payment. Someone paid without your authorisation. We will check with Transact Bridge and, where needed, ask for your bank's confirmation.
- (d) The Service is not as described. It is materially different from its description in the Offer. For example, a feature listed in the Offer does not exist.
- (e) The Service does not work. A technical fault on our side stops you from using the main features of your Plan, and we did not fix it within 7 days of your report.
For (d) and (e), you get a full refund if you report the problem within 30 days of purchase. After that, you get a pro-rata refund for the period you could not use. For Lifetime Plans, the pro-rata share is calculated as the law requires.
3.2. Not refundable, except as required by law. Outside the cases in 3.1, we do not refund for these reasons:
- (a) you changed your mind, stopped playing, or no longer need the Service;
- (b) you did not get the in-game results you hoped for. Results are not guaranteed (Terms, section 6);
- (c) Garena suspended or banned your Game account, or changed the Game (Terms, section 7);
- (d) you did not follow our instructions, or your device is faulty or not supported, where this was shown before purchase.
3.3. Upgrade purchases. If you get a refund for a purchase made at an upgrade price, you return to the Plan you had before, if its period is still running.
3.4. Bonuses. Bonuses that came with a Plan are removed when the Plan is refunded. Examples are packs, pro settings and Community access.
3.5. GST. The refund includes the GST you paid.
4. Refunds for purchases outside India (Hotmart)
4.1. Guarantee period. Every purchase through Hotmart has a guarantee period, shown on the Hotmart checkout. It is never less than 7 days. During this period you can ask for a full refund for any reason, through:
- your Hotmart purchase area; or
- our support (section 5).
4.2. After the guarantee period, the cases in section 3.1 still apply: non-delivery, a wrong charge, an unauthorised payment, a Service not as described, or a Service that does not work.
4.3. European Union and United Kingdom. If you are a consumer there, you have a statutory 14-day right of withdrawal from the date of purchase.
- When you lose it: for digital content and services, you lose the right once access starts, but only if (i) you expressly asked for immediate access and (ii) you acknowledged that you would lose the right, and we confirmed this to you.
- Otherwise: you can withdraw within 14 days and get a full refund.
- How to withdraw: use the refund option in your Hotmart purchase area, or contact us.
4.4. Other countries. If your local law gives you further rights, they apply.
5. How to ask for a refund
5.1. Contact us through any of these channels:
- E-mail: brazilsensilegends@gmail.com (subject: "Refund");
- WhatsApp: +91 86380 23511;
- Hotmart purchase area: for purchases outside India;
- Grievance Officer (India): brazilsensilegends@gmail.com.
5.2. Please include:
- the e-mail used at checkout;
- the order or transaction ID from your payment receipt (the Transact Bridge ID or the Hotmart transaction code);
- the date of purchase;
- a short reason. This is needed only for the cases in section 3.1.
5.3. What happens next:
- we give you a ticket number;
- we acknowledge your request within 48 hours;
- we tell you our decision within 5 working days.
If we decline, we explain why and tell you how to escalate (section 12).
5.4. Parents. A parent asking for the refund of a purchase made by a minor without consent should also include proof of parental relationship. We use it only to handle the request.
6. When and how you get your money back
6.1. We start the refund within 7 working days of approving it, through the same Payment Partner and to the original payment method. We do not issue refunds in cash or to a different account, except where the law requires otherwise.
6.2. When the money reaches you. This depends on your bank or payment app. It usually takes:
| Method | Typical time after we start the refund |
|---|---|
| UPI | 1 to 3 working days |
| Debit or credit card | 5 to 10 working days (it may show on your next statement) |
| Net banking or wallet | 5 to 7 working days |
6.3. Failed payments. If money left your account but the payment failed, or you were not given access, the amount is normally reversed automatically by your bank or Transact Bridge within the timelines set by the Reserve Bank of India. If it is not, contact us and we will sort it out.
6.4. Currency. Refunds are made in the currency you paid in. We are not responsible for exchange-rate differences or charges applied by your bank.
7. What happens to your access
7.1. While we process your refund, access to the Plan being refunded may be paused.
7.2. Once the refund is paid, access to that Plan ends. Your Account stays open on the Free Plan, where available, unless you ask us to delete it.
7.3. If you withdraw your request, or we decline it, your access is restored within 24 hours.
8. Cancellation
8.1. India (one-time payments). India Offers do not renew automatically, so there is nothing to cancel after purchase. If you cancel before your access is enabled, you receive a full refund.
8.2. Subscriptions (outside India). You can cancel at any time, without any fee:
- in your Hotmart purchase area; or
- by contacting us.
Cancelling stops future charges. You keep access until the end of the period you already paid for.
8.3. Renewal charges are not refunded, except in these cases:
- (a) the cases in section 3.1;
- (b) a price increase we did not notify at least 30 days in advance;
- (c) where the law requires it.
8.4. Personalised sessions:
- you can reschedule once for free if you tell us at least 2 hours ahead;
- sessions not yet delivered are refunded pro-rata if you cancel the service.
8.5. We never charge cancellation fees. If we cancel a purchase ourselves for reasons other than your breach of our Terms, you receive a full refund. Examples are an item that is no longer available, or a service we cannot deliver.
9. Chargebacks and payment disputes
9.1. Please contact us before opening a dispute with your bank or card issuer. We can usually solve the problem faster, and we refund immediately where the charge was wrong.
9.2. While a dispute or chargeback is open, access to the Plan paid with that payment is paused:
- if the dispute is closed in our favour, access is restored;
- if it is upheld, access ends.
9.3. Evidence we may share. To respond to a dispute, we may share with the Payment Partner and the banks involved the records of your purchase, your acceptance of our Terms and your use of the Service.
10. If we stop offering the Service, and Lifetime Plans
10.1. If we permanently stop offering the Generator or a Plan's main feature, we will:
- give at least 30 days' notice;
- refund the unused part of any paid period.
For Lifetime Plans, we refund a pro-rata share where the law requires it (Terms, section 17).
11. Abuse of this Policy
11.1. This Policy is meant to be fair to everyone. If an Account repeatedly buys and asks for refunds, or shares or redistributes Content before asking for a refund, we may:
- decline future purchases from that Account; and
- close it under our Terms.
We will only do so after telling you why and giving you a chance to respond. This never limits your statutory rights.
12. Contact and escalation
12.1. Support: brazilsensilegends@gmail.com · WhatsApp +91 86380 23511.
12.2. Grievance Officer (India): Felipe, Customer Support Manager, brazilsensilegends@gmail.com, +91 86380 23511. We acknowledge within 48 hours and resolve within one month.
12.3. India escalation. If you are not satisfied, you may:
- contact the National Consumer Helpline (1915, or consumerhelpline.gov.in);
- file a complaint before the competent Consumer Commission, including online via e-Daakhil (edaakhil.nic.in).
12.4. Other countries. You may contact your local consumer protection authority.