Terms of Service

Plain-language summary (the full text below prevails)

• Who we are: F99 E-SPORTS LTDA, a company from Brazil, runs Brazil Sensi Legends (BSL) and the BSL Sensi Generator.
• What we sell:
  • a calculator that suggests a starting sensitivity for your phone;
  • video classes, HUDs, downloads and community access.
• What we don't promise: headshots, rank or wins. Results depend on your practice, your device and game updates.
• We are not Garena. We never touch game files or use APKs, scripts or macros. Only Garena decides bans.
• Age: you must be 13 or older. If you are under 18, a parent or guardian must agree, and a parent or guardian must make the purchase.
• Payments in India: Transact Bridge, our payment partner, in INR, with GST included.
• Payments outside India: Hotmart.
• Refunds: see our Refund & Cancellation Policy. Faulty service, non-delivery and duplicate charges are always refunded.
• Not allowed: sharing your account, reselling our content, or recording or reposting classes.
• Help: brazilsensilegends@gmail.com. Grievance Officer for India: Felipe, brazilsensilegends@gmail.com.

1. Who we are and how to contact us

1.1. These Terms of Service govern your use of Brazil Sensi Legends ("BSL") and the BSL Sensi Generator. This includes:

• the website brazilsensilegends.com and its subdomains, including generator.brazilsensilegends.com and checkout.brazilsensilegends.com;
• the related checkout pages and official channels.

Together these are the "Platform".

1.2. The Platform is operated by F99 E-SPORTS LTDA, a company incorporated in Brazil, registered under CNPJ no. 47.491.284/0001-20, with its registered office at Av. General Ataliba Leonel, 1223, Room 43, Santana, São Paulo – SP, 02033-000, Brazil ("BSL", "we", "us").

1.3. Contact:

• Customer support: brazilsensilegends@gmail.com
• WhatsApp support: +91 86380 23511
• Privacy: brazilsensilegends@gmail.com
• Grievance Officer (India): see section 31.

We aim to respond within 48 hours.

2. Definitions

2.1. In these Terms:

• User or you: any person who accesses the Platform, with or without an account.
• Account: your personal login to the Generator and the Content. It cannot be transferred.
• Parent: a parent or legal guardian of a User under 18.
• Game: the video game Free Fire or Free Fire MAX, published by Garena. The Game is not our product.
• Generator: the tool that calculates suggested settings for the Game and your device. It suggests:
  • sensitivity values (General, Red Dot, 2x, 4x, AWM and Free Look);
  • DPI;
  • fire button size;
  • in-game controls;
  • device settings.
• Marechal 1.0: the name of our calculation engine. It is an automated system of formulas and rules based on device specifications and calibration profiles tested by our team. It is not a person and not generative artificial intelligence.
• Sensi: one set of settings suggested by the Generator.
• Tweak: a refinement of a Sensi you already generated, based on your feedback after testing it.
• Content: video classes, modules, HUD layouts and codes, downloadable files, screens and other materials on the Platform.
• Plan: the features, Content and limits enabled on your Account. The types are:
  • Free Plan;
  • Paid Plan;
  • one-time plan with a fixed access period;
  • Subscription, which renews each period;
  • Lifetime Plan, with no end date;
  • Custom Plan, whose period is set in its Offer.
• Offer: the sales page and checkout that show, at the time of purchase:
  • the price and taxes;
  • the billing type;
  • the access period;
  • the Plan's limits and Content.
• Payment Partner: Transact Bridge for purchases in India, and Hotmart for purchases outside India.
• Community: groups and channels on third-party services, such as WhatsApp or Discord, that some Plans include.

3. Accepting these Terms

3.1. You accept these Terms and our Privacy Policy by tapping the button next to a notice that says so. You see that notice when you:

• create an Account;
• sign in with Google for the first time;
• make a purchase.

We record the date, time and version you accepted.

3.2. If an Account is created from a purchase (through a link sent to the e-mail used at checkout), you accept these Terms on your first sign-in, before using the Generator.

3.3. If you do not agree, do not use the Platform.

3.4. These Terms apply together with the Offer you accepted at checkout. If they conflict, the term more favourable to you prevails.

4. Age requirements, minors and parents

4.1. You must be at least 13 years old to create an Account. If a higher minimum age applies in your country, that age applies instead.

4.2. If you are under 18, you may use the Platform only with the consent and supervision of your Parent. Your Parent must also read and accept these Terms. When you sign up, we ask you to confirm that your Parent has allowed you to use the Platform.

4.3. Purchases must be made by an adult (18 or older). A User under 18 may not buy a Plan. The Parent must make the purchase on the minor's behalf. By paying, you confirm that you are 18 or older.

4.4. If a minor makes a purchase without the Parent's consent, the Parent can contact us at brazilsensilegends@gmail.com. We will review the request, refund it where the law requires, and close or restrict the minor's Account as appropriate.

4.5. If we learn that an Account belongs to a child below the minimum age, or to a minor without the required Parent consent, we will suspend it and delete the related data as described in our Privacy Policy.

4.6. We do not carry out tracking, behavioural monitoring or targeted advertising directed at children.

5. The Service

5.1. Depending on your Plan, the Platform offers:

• (a) The Generator: you answer a short questionnaire, which asks for:

  • your phone;
  • the number of fingers you play with;
  • your sensitivity profile;
  • the game mode;
  • the fire button size;
  • your screen film or protector;
  • your drag style;
  • on Android, your DPI limit.

  Marechal 1.0 then calculates a Sensi for your device.

• (b) Tweaks: refinements of a generated Sensi. Currently up to 5 per Sensi, on Paid Plans.

• (c) My Sensis: your saved Sensis. Currently up to 500 per Account.

• (d) Sharing: an image or text of your Sensi, created on your own device.

• (e) Classes: video lessons grouped in modules and categories, with progress tracking and star ratings.

• (f) HUDs: HUD layout images with codes that you copy into the Game.

• (g) Downloads: for example team wallpapers, HUD files and sensitivity packs by device.

• (h) Support and Community: support, and access to groups where your Plan includes them.

• (i) Personalised services: scheduled sessions, where purchased (section 19).

5.2. The Generator supports Android and iOS devices in our catalogue. If your model is not in the catalogue, we calculate from the closest similar device and tell you so. That result may be less precise. Where an Offer mentions PC or emulator settings, that Content is delivered as classes or Downloads, not through the Generator.

5.3. What each Plan includes is shown in the Offer at the time of purchase, and that description is binding on us. This covers:

• features;
• limits;
• Content;
• Community access;
• the access period.

Items marked "Coming soon" are not part of a Plan until they are released.

6. What our recommendations are (and are not)

6.1. A Sensi is a starting point. We calculate it from three things:

• your device's technical specifications, such as screen, touch sampling rate, refresh rate and chipset;
• your answers;
• calibration profiles tested by our team.

It is meant to be adjusted as you practise. It is not a perfect or universal value.

6.2. We do not guarantee any in-game result, including better aim, more headshots, a higher rank or wins. Results depend on factors outside our control, such as:

• your skill and practice;
• the condition of your device and screen;
• your connection;
• updates to the Game.

6.3. Updates to the Game, Android or iOS can change how settings behave. We review our calibrations regularly, but we cannot promise that every Sensi keeps working the same way after every update.

7. Garena, Free Fire and game rules; bans

7.1. BSL is independent:

• it is not affiliated with, sponsored, authorised or endorsed by Garena or its affiliates;
• the Platform is not an official Free Fire product.

"Free Fire", "Free Fire MAX" and related marks belong to Garena. We use them only to say which game the Service works with.

7.2. In India, the Service is meant for Free Fire MAX. The original Free Fire app has been blocked in India since 2022. We do not help anyone access or install apps that are blocked, or that are distributed outside the official app stores.

7.3. The Platform works outside the Game:

• (a) we never modify, inject into or alter Game files;
• (b) we never provide or recommend modified APKs, scripts, macros, aim assists, injectors or any software that interferes with the Game;
• (c) we will never ask for your Game, Google or Apple password or login.

Our recommendations apply only to the Game's own settings menu and to your device's settings.

7.4. You must follow the Game's terms and rules. Only Garena decides whether a Game account is suspended or banned. We have no influence over those decisions.

7.5. We are not responsible for Game suspensions, bans or item losses caused by:

• your own conduct;
• third-party software;
• account sharing;
• a breach of Garena's rules.

We are also not responsible for changes Garena makes to the Game, its availability or its rules.

8. Device settings (DPI, Developer Options and others)

8.1. Some recommendations change your device's system settings, not just the Game's. Examples:

• DPI or "smallest width";
• pointer speed;
• Game Booster;
• AssistiveTouch;
• Android Developer Options such as animation scales, MSAA, hardware overlays, graphics driver and logger buffer size.

These are optional. Apply them only if you are comfortable doing so.

8.2. Changing these settings can affect other parts of your device, such as:

• the size of items on screen;
• performance and battery life;
• heat;
• how other apps behave.

Where possible we show the default value or how to undo each change. Write down your current values before changing anything.

8.3. We never ask you to root or jailbreak your device, install apps from outside official stores, or do anything that voids the manufacturer's warranty.

8.4. You apply system settings at your own discretion. We are responsible, within the limits of section 27, only for losses caused directly by an incorrect instruction from us. We are not responsible for losses caused by:

• applying a setting differently from our instructions;
• a faulty device;
• an incompatible system version.

9. Your account

9.1. You need an Account to use the Generator. You can create it in either of two ways:

• with a display name, e-mail and password;
• by signing in with Google.

9.2. You must give accurate information and keep it up to date. You must also confirm your e-mail address; some features need a confirmed e-mail for security reasons.

9.3. We may require an approval step before activating a Free Plan, to prevent fraud and duplicate accounts. The approval can be automatic or done by our team. We will not refuse approval except for reasons of security, fraud or breach of these Terms.

9.4. Your Account is personal and non-transferable. You may not:

• share, lend, rent or sell your Account or your password;
• keep multiple accounts to get around Free Plan limits.

9.5. You are responsible for keeping your password safe and for everything done through your Account. If you suspect misuse, change your password and tell us.

9.6. Paid access is linked to the e-mail address used at checkout. If you have no Account with that e-mail, we may send it a link to set a password. If you bought with a different e-mail, contact support and we will fix it. A purchase cannot be used to unlock someone else's Account.

9.7. You can change your name, photo, e-mail and password on the My Account screen. Changing your e-mail or password requires your current password.

9.8. You can ask us to delete your Account at any time, from My Account or by writing to brazilsensilegends@gmail.com. Our Privacy Policy explains the time limits and what we must keep by law. If you have an active Subscription, cancel it first so that you are not charged again.

10. Plans, prices, taxes and payment

10.1. Before you pay, the Offer shows:

• the Plan name and what it includes;
• the total price, including taxes;
• the billing type (one-time payment or Subscription);
• the access period;
• the usage limits.

These details are part of your contract with us.

10.2. Payments are processed by our Payment Partner, which has its own terms and privacy policy. We never receive or store your full card number or your UPI PIN. We receive only what we need to grant and manage your access, such as:

• your name, e-mail and phone;
• the product;
• the amount;
• the payment status and method type.

10.3. Promotional prices. A struck-through "original" price or a percentage discount is shown only when it reflects:

• a price we actually charged before; or
• a real, time-limited promotion whose end date or conditions are stated in the Offer.

10.4. Upgrade prices. An upgrade price is a lower price offered to existing customers.

• Personal: it is shown only inside the app to eligible Accounts.
• Time-limited: it is delivered through a signed link that is valid for 6 hours.
• Tied to your account: it applies only to the e-mail address of your Account and cannot be transferred.

A link opened by anyone else, or after it expires, is charged at the regular price.

10.5. Price changes never affect a purchase that has already been confirmed. For Subscriptions, see section 13.

11. Purchases in India (Transact Bridge)

11.1. Purchases on checkout.brazilsensilegends.com are processed by Transact Bridge, our payment partner in India. It collects the payment in Indian Rupees (INR), including the applicable GST. We provide the Service itself and are responsible for delivering it.

11.2. Prices include GST. Prices on the India checkout include GST at the applicable rate (currently 18%). The total price, and its tax breakup, is shown before you confirm. We do not add delivery, convenience or processing fees. Your bank or payment app may apply its own charges, which we do not control.

11.3. Payment methods: UPI, cards, net banking and other methods offered by Transact Bridge on the payment screen. Transact Bridge may run fraud checks or identity verification (KYC) required by law.

11.4. Delivery. Access is delivered digitally, usually within minutes of a confirmed payment:

• the Plan is enabled on the Account linked to the e-mail you gave at checkout;
• we send an e-mail with access instructions.

If you have not received access within 24 hours, contact support. Section 14 and the Refund & Cancellation Policy apply.

11.5. Access period. India Offers are one-time payments: they do not renew automatically. The Offer shows the access period, for example "30 days" or "Lifetime" (section 17). When a fixed period ends, you can buy again.

12. Purchases outside India (Hotmart)

12.1. Purchases made outside India are processed by Hotmart, in the currency shown at checkout. Hotmart's Terms of Use and Privacy Policy apply to the payment.

12.2. Hotmart's guarantee period applies to these purchases. It is shown on the Hotmart checkout and is at least 7 days. During that period you can ask for a refund through Hotmart or through us. If you are a consumer in the European Union or the United Kingdom, you also have the statutory rights described in our Refund & Cancellation Policy.

12.3. Taxes, currency conversion and any fees charged by your bank are shown or applied by Hotmart and your payment provider.

13. Subscriptions, renewals and cancellation

13.1. Some Offers outside India may be sold as a Subscription. The Offer will say so. A Subscription renews automatically at the end of each period, at the price shown in the Offer, using the same payment method, until you cancel.

13.2. When a Subscription's period and limits reset:

• the billing period starts when your first payment is confirmed;
• usage limits reset every 30 days from that date (for example, generations);
• unused allowance does not roll over.

13.3. Price changes. We will tell you by e-mail at least 30 days before any change to the price of an ongoing Subscription. The new price applies only from the next period after that notice, and you may cancel before it applies.

13.4. You can cancel at any time, in either of these ways:

• in your Hotmart purchase area;
• by contacting us, in which case we will confirm the cancellation in writing.

Cancelling stops future charges. You keep access until the end of the period you already paid for. Refunds are covered in section 14.

14. Refunds

14.1. Refunds are governed by our Refund & Cancellation Policy, which forms part of these Terms. In short:

• (a) Always refunded:
  • no delivery;
  • duplicate or incorrect charges;
  • unauthorised payments;
  • a Service that is materially not as described, or does not work and is not fixed within a reasonable time.
• (b) India: you may cancel for a full refund within 7 days if you have not used the Service (as defined in the Refund & Cancellation Policy).
• (c) Outside India: the Hotmart guarantee period applies, and so do your statutory rights.

14.2. Access while a refund is pending and after it is paid:

• while a refund request is being processed, access to the related Plan may be suspended;
• once the refund is paid, access to that Plan ends;
• if you withdraw the request, or it is declined, your access is restored.

15. Chargebacks, payment disputes and fraud

15.1. If you do not recognise a charge, please contact us first. We can usually solve it faster than a bank dispute, and we refund immediately where the charge was wrong.

15.2. While a chargeback or payment dispute is open, access to the Plan paid with that payment is suspended:

• if the dispute is closed in our favour, access is restored;
• if it is upheld against us, access ends.

15.3. To respond to a dispute, we may share with the Payment Partner and the banks involved the records of:

• your purchase;
• your acceptance of these Terms;
• your use of the Service.

Our Privacy Policy describes this.

15.4. A dispute that turns out to be abusive may lead to the Account being closed and to recovery of the amounts owed. Abusive means made after using the Service, without contacting us first, and with no valid reason. This clause does not limit your statutory rights.

16. Free Plan, usage limits and quotas

16.1. The Free Plan gives limited access to the Generator. The current limits are shown on My Account and in the Generator. For example:

• a small number of generations per period;
• a partial result;
• a short validity period;
• no Tweaks and no sharing.

16.2. Because it is free, we may change, reduce or end the Free Plan at any time, with notice on the Platform. The Free Plan never renews into a paid charge.

16.3. Each Paid Plan has the limits shown in its Offer, for example:

• generations per period;
• Tweaks per Sensi;
• the number of saved Sensis.

The Generator may refuse a request when the limit for the period is reached, or when the limit cannot be checked at that moment. In the second case, try again shortly.

17. Lifetime plans

17.1. A Lifetime Plan has no end date and no recurring charge. It gives you the features and Content described in its Offer for as long as we operate the Generator. "Lifetime" refers to the life of the Service, not to your lifetime.

17.2. If we decide to shut down the Generator, or the main feature of a Lifetime Plan:

• we will give at least 30 days' notice;
• we will refund a pro-rata share of the price where the law requires it.

17.3. Lifetime Plans remain subject to these Terms. They can be suspended or ended for breach (section 26), refund or chargeback (sections 14 and 15).

18. Access period, expiry reminders and grace period

18.1. Plans with a fixed period end on the date shown on My Account.

18.2. We remind you in the app shortly before a Plan expires, currently 3 days before.

18.3. After expiry we may keep your access for a short grace period. This is currently 3 days, depending on the Plan. The grace period is a courtesy and may change. When it ends without a renewal or a new purchase, the Plan's features are locked. Your Account and saved Sensis remain, with Free Plan features.

18.4. Buying the same Plan again adds the new period to any time you still have left.

19. Personalised services and scheduled sessions

19.1. Some Offers include one-to-one sessions, such as a personalised Sensi or device optimisation. They are scheduled through WhatsApp or Discord. The Offer describes:

• what is delivered;
• how many sessions are included;
• how long each session lasts;
• by when you must book.

19.2. A session you miss without cancelling at least 2 hours ahead may count as delivered. One rescheduling is free.

19.3. During any session we will never ask for:

• your Game, Google, Apple or any other password;
• remote access to your device.

You apply the guidance yourself. If anyone asks for these in BSL's name, do not share them, and report it to us.

19.4. "Optimization support". Where an Offer includes it, it means: support by WhatsApp during support hours, for the access period of the Plan, to help you apply the settings; no remote access; results not guaranteed.

20. Classes, HUDs, downloads and community

20.1. Classes. Videos are streamed through temporary links for the duration of your Plan. You may not download, screen-record, copy, publish or share the videos or their links.

20.2. HUDs. HUD codes are for your personal use in the Game. The "Apply in game" button only opens the Game on your device; you apply the layout yourself. Save your current layout before changing it.

20.3. Downloads. Files such as wallpapers, HUD files and sensitivity packs are for personal, non-commercial use. BSL never distributes APKs, mods, scripts or files that alter the Game. Only open files downloaded from the Platform, not files that other people claim came from us.

20.4. Ratings. You can rate each class you have access to from 1 to 5 stars. We use the ratings to improve our Content.

20.5. Community. Some Plans include groups on WhatsApp, Discord or other third-party services.

• Third-party rules: these services have their own terms.
• Who can see you: when you join, your phone number or username may be visible to the group admins and, depending on the service's settings, to other members.
• Conduct: you must not:
  • harass, abuse or discriminate against anyone;
  • share illegal or inappropriate content;
  • advertise without permission;
  • trade Game accounts or items.
• Removal: we may remove members who break these rules. There is no refund when the removal is caused by the member's own breach.
• Link to your Plan: access to the Community follows your active Plan.

20.6. Promotions, contests or giveaways, if any, will have their own rules and will comply with the law of the place where they run.

21. Acceptable use

21.1. You must not:

• (a) share, lend, rent or sell your Account or access to a Plan;
• (b) resell, redistribute or publish Sensis, Content, HUDs or Downloads, whether for free or for money;
• (c) copy, extract or systematically reproduce our device catalogue, calibrations or Generator results, including by scraping, bots or automation;
• (d) reverse-engineer, decompile or try to obtain our source code, formulas or databases;
• (e) get around or try to get around usage limits, content locks, blurs, payments or access controls;
• (f) create fake or multiple Accounts, use other people's data, or pay with someone else's payment method without authorisation;
• (g) attack, overload or test the security of the Platform without our written permission;
• (h) use the Platform for anything illegal or deceptive, or to sell cheats, hacks or services that break the Game's rules;
• (i) impersonate BSL, our team or our players;
• (j) use the Platform in a way that infringes the rights of others or these Terms.

21.2. A breach of this section allows us to take the measures in section 26. You are responsible for the losses caused by the breach, as far as the law allows. This includes losses caused by reselling or redistributing our Content.

22. Your content (display name, profile photo and ratings)

22.1. You are responsible for what you upload or submit, such as your display name, profile photo and ratings. Do not submit:

• anything illegal, violent, sexual, hateful or offensive;
• images of other people without their consent;
• third-party trademarks or works without permission;
• anything that impersonates someone.

22.2. Your profile photo is stored at a web address. Anyone who has the address can view it. Do not upload a photo you would not want others to see. You can use an avatar or an image without your face instead.

22.3. You give us a free, non-exclusive licence to host, display and technically adapt your content (for example, resize it), only to run the Platform. The licence ends when the content or your Account is deleted, except for anything we must keep by law.

22.4. We may remove content that breaks these Terms.

23. Intellectual property and licence

23.1. The following belong to us or our licensors, and are protected by copyright, trademark, trade secret and other laws:

• the Platform, its software and design;
• Marechal 1.0 and its formulas;
• our device catalogue and calibrations;
• classes, HUDs, Downloads and texts;
• the Brazil Sensi Legends, BSL and BSL Sensi Generator names and marks.

Our catalogue and calibrations are confidential trade secrets.

23.2. While your Plan is active, we grant you a personal, limited, non-exclusive, non-transferable and revocable licence to use the Platform and your Plan's Content, for personal, non-commercial purposes, in line with these Terms. No ownership passes to you.

23.3. Names, nicknames and images of players and creators appear on the Platform with their permission. "Free Fire", "Garena", "Android", "iOS" and device manufacturers' marks belong to their owners and are used only to identify compatibility.

23.4. You may share the Sensi images and texts you generate on social media for personal use, with the BSL branding already included in them.

24. Communications

24.1. We send e-mails that are needed for the Service. You cannot switch these off while you have an Account. They cover:

• confirming your Account;
• password resets;
• access after a purchase;
• Plan notices;
• changes to these Terms.

24.2. We send marketing messages, by e-mail or WhatsApp, only if you agreed to them, for example by ticking the optional box at checkout, or where the law allows. Every marketing message includes a way to opt out, as the Privacy Policy explains.

24.3. A message sent to the e-mail on your Account or used at checkout counts as received. Please keep your e-mail up to date.

25. Availability and changes to the Service

25.1. We work to keep the Platform available. It may still be unavailable because of:

• maintenance;
• problems at our providers (hosting, database, payments);
• events beyond our control.

We announce planned maintenance where possible.

25.2. We may update the Platform and Content to improve it or to keep up with Game updates. This includes:

• Marechal 1.0's formulas;
• the device catalogue;
• classes, HUDs and Downloads.

25.3. We will not reduce the core features of a Paid Plan during a period you have already paid for, such as access to the Generator. The only exceptions are changes required by law, by security, or by a Game change that makes the feature impossible. In those cases we will tell you, and you may cancel and receive a pro-rata refund for the unused period.

26. Suspension and termination

26.1. We may suspend or close your Account, or your access to a Plan, for any of these reasons:

• (a) a breach of these Terms, especially section 21;
• (b) fraud, or the unauthorised use of someone else's data or payment method, including a well-founded suspicion of it;
• (c) a completed refund or an upheld chargeback (sections 14 and 15);
• (d) an Account held by someone below the minimum age, or without the Parent consent the law requires (section 4);
• (e) a legal requirement or an order from an authority;
• (f) a risk to the security of the Platform or of other Users.

26.2. Unless there is an immediate risk or a legal restriction, we will tell you the reason and give you a chance to respond through support before any permanent closure. A preventive suspension lasts only as long as needed to look into the matter.

26.3. If we close your Account for breach or fraud:

• you are not entitled to a refund for the current period;
• we may refuse future purchases.

If we close it for any other reason, we refund the unused part of your current period.

26.4. You can close your Account at any time (section 9.8).

27. Disclaimers and limitation of liability

27.1. Nothing in these Terms limits any right you have as a consumer under the law that applies to you. Nothing excludes our liability where it cannot be excluded by law, including for fraud, gross negligence, or death or personal injury caused by our negligence.

27.2. Subject to 27.1, the Service is provided "as is" and "as available". We do not guarantee any result in the Game (section 6). We are not liable for:

• (a) Game results, or Garena's actions, rules, suspensions, bans or changes to the Game (section 7);
• (b) the effects of device settings applied differently from our instructions, or on a faulty or incompatible device (section 8);
• (c) failures of third-party services we do not control, such as your internet connection, app stores, WhatsApp or Discord;
• (d) losses caused by sharing your password, by other people you let into your Account, or by your breach of these Terms;
• (e) indirect or consequential losses, such as loss of in-game opportunities, except where caused by our wilful misconduct or negligence.

27.3. Subject to 27.1, and as far as the law allows, our total liability for any claim about the Service is limited to the amount you paid us for the Service in the 12 months before the claim.

28. Privacy

28.1. Our Privacy Policy explains:

• what personal data we process and why;
• who we share it with;
• how long we keep it;
• how you can exercise your rights, including under India's Digital Personal Data Protection Act, 2023.

It forms part of these Terms.

29. Changes to these Terms

29.1. We may update these Terms because of changes to the Service, to the law or to regulators' guidance.

29.2. For material changes, we will tell you by e-mail and on the Platform at least 15 days before they take effect, and we will ask you to accept them again. If you do not agree, you may cancel and close your Account before the changes apply. Section 25.3 applies to any period you have already paid for.

29.3. Minor wording changes, or changes required by law on a shorter timeline, may apply from publication. The effective date is shown at the top, and earlier versions are available on request.

30. Governing law, disputes and complaints

30.1. These Terms are governed by the laws of Brazil. This does not remove the mandatory consumer protections of the country where you live, which continue to apply to you.

30.2. Before starting any claim, please contact us (section 1.3) or the Grievance Officer (section 31), so that we can try to resolve the issue. Most issues are resolved within 30 days.

30.3. Where you can bring a claim:

• Consumers may bring a claim before the courts, or the consumer commission or forum, of the place where they live, as their local law allows.
• Anyone else must bring a claim in the courts of São Paulo, State of São Paulo, Brazil.

30.4. India. If you are a consumer in India, you may:

• contact the National Consumer Helpline (1915, or consumerhelpline.gov.in);
• file a complaint before the competent Consumer Commission under the Consumer Protection Act, 2019, including online through e-Daakhil (edaakhil.nic.in).

30.5. European Union. If you are a consumer in the EU, you may also contact your national consumer authority or an out-of-court dispute resolution body.

31. Information for consumers in India

31.1. In line with the Consumer Protection (E-Commerce) Rules, 2020:

• Legal name and country of the service provider: F99 E-SPORTS LTDA, a company incorporated in Brazil. The Service is provided from Brazil.
• Registered address: Av. General Ataliba Leonel, 1223, Room 43, Santana, São Paulo – SP, 02033-000, Brazil.
• Payments in India: processed by Transact Bridge, our payment partner (section 11).
• Customer care: brazilsensilegends@gmail.com · WhatsApp +91 86380 23511.
• Grievance Officer: Felipe, Customer Support Manager · brazilsensilegends@gmail.com · +91 86380 23511.
• Grievance timelines:
  • every complaint gets a ticket number;
  • we acknowledge every complaint within 48 hours;
  • we resolve it within one month of receipt.
• Returns, refunds and cancellations: see the Refund & Cancellation Policy.
• Payment methods: as shown on the Transact Bridge payment screen (section 11.3).
• Delivery: digital, as described in section 11.4.

31.2. No cancellation charges. We do not charge a fee when you cancel a purchase, and we do not refund deficient or undelivered services by giving store credit alone unless you agree to it.

31.3. Clear prices. The price shown on the payment screen is the total you pay, with GST included and no hidden charges.

32. General

32.1. If any part of these Terms is found invalid, the rest remains in force.

32.2. If we do not enforce a right, we have not waived it.

32.3. We may transfer these Terms to a successor if our business or the Platform is reorganised, sold or merged. The successor must honour them, and we will tell you.

32.4. Electronic records of acceptance, purchases, access and use, kept as described in our Privacy Policy, may be used as evidence between you and us.

32.5. These Terms are written in English. If we provide a translation, the English version prevails, unless the law where you live requires otherwise.